These terms and conditions apply to open online orders and sales. Please read them carefully. Note that special terms apply to consumers and take precedence over other provisions.
1.1) Welcome to Server Stock! We are resellers of IT hardware, software, computer-related products, peripherals, and accessories. Our website is designed to benefit our current and prospective customers. By placing an order with us, you are agreeing to adhere to our terms and conditions. We strongly recommend that you thoroughly review these terms before finalizing your order to ensure a comprehensive understanding of our policies. We reserve the right to modify our terms and conditions at any time without prior notice. If you have any concerns or objections regarding our terms and conditions, we kindly ask that you refrain from using our website. If you have any questions or concerns regarding our terms and conditions, please do not hesitate to contact us or send an email to email@example.com. Thank you for choosing Server Stock!
Please find below the updated and corrected definitions of key terms used in our business:
2.1) “Business Customer:” An entity or organization that purchases goods or services for commercial or institutional use rather than personal use is considered a Business Customer.
2.2) “Consumer:” A consumer is someone who buys and uses goods or services for personal use, not for resale or commercial purposes.
2.3) “Server Stock:” Also referred to as “Server Stock,” “we,” or “us” in these Terms and Conditions.
2.4) “Catalog:” The catalog of products and services offered by us.
2.5) “Force Majeure:” Any factor hindering our obligations due to events beyond our control, such as government regulations, natural disasters, or labor disputes that affect third parties.
2.6) “Working Hours:” 8:00 AM to 5:00 GMT (GMT)on a working day.
2.7) “Working Days:” Monday to Friday, which excludes public or bank holidays.
2.8) “Open Online” or “website” The internet website is accessed through the address www.serverstock.co.uk.
2.9) “Customer:” A business customer, customer, or potential customer of our company.
2.10) “User:” The person who accesses Open Online on behalf of the customer.
2.11) “Administrator:” The person in charge of administering and authorizing users on behalf of the customer.
2.12) “Products:” The products listed for sale on Open Online, which the customer can purchase.
2.13) “Terms and Conditions:” The terms and conditions for access to the Open Online system by the customer and its users, and the terms and conditions of the limited sale, which deal with the trading and commercial aspects between the customer and our company.
These Terms and Conditions apply to all sales purchase products (the "Products") to Customer. Upon receipt of an express acceptance by the Customer or upon commencement of performance by Seller, the Purchase Order and these Terms and Conditions become a binding contract between the two parties (the "Sales Agreement"). If there is a conflict in terms and conditions and any Purchaser (delivery) Order, these Terms and Conditions will prevail unless the Seller has agreed to the terms in the Purchase Order. If there is a conflict between the Purchaser's Order and the Seller's acceptance or order acknowledgment, the acceptance or order acknowledgment will prevail. Nothing in these Terms and Conditions is intended to affect a Consumer's statutory or contractual rights to reject faulty Products.
3.1) All delivery orders are subjected to availability and acceptance of the Products ordered. Seller reserves the right to refuse any order placed by the Customer.
3.2) The Customer agrees to provide accurate details to the Seller to purchase Products or services offered on the website. The debit/credit card used to buy must belong to the Customer or their company, and they must be authorized to use it. Sufficient funds or credit facilities must be available to cover the cost of any Products or services ordered. Before providing any Products or services, Seller reserves the right to obtain validation of the Customer's credit or debit card details.
3.3) Seller may monitor or record inbound or outbound calls and electronic traffic for training purposes.
3.4) Order is subjected to be accepted to credit approval and approval by the seller. If the Customer's credit becomes unsatisfactory to Seller, Server Stock reserves the right to terminate the Sales Agreement upon notice to the Customer and without liability to Seller.
Please find below the revised version of the text with corrected grammar, spelling, and punctuation errors for better clarity.
4.1) All prices mentioned are exclusive of any applicable sales taxes. The customer is responsible for any additional sales taxes in their state, province, or country.
4.2) Please ensure that you provide us with the correct email address when placing your order. We will use it to send you important communications, so it's crucial to double-check that it's accurate.
5.1) Once your order has been accepted, we will send you another email to confirm.
5.2) After dispatching your order, we will send you yet another email with its tracking number.
5.3) Please ensure that you provide us with the correct email address when placing your order, either through the website, phone, or fax, as we will use it to send you these communications.
5.4) Let us know if you have any questions or concerns..
6.1) Delivery Questions and Order Status: For any inquiries about delivery, please contact our Customer Support team at 0247 542 0877.. To check the status of your order, simply login to your account. serverstock.co.uk.
6.2) We make every effort to dispatch your order by the agreed-upon date. However, we cannot be held liable for any failure to deliver within the stated time if it is caused by circumstances beyond our control, such as (delivery company) delays or manufacturer’s lead times. If we anticipate a delay, we will contact you to inform you. If you are a Consumer and the revised delivery date is not acceptable, you are entitled to cancel your order.
6.3) Cancellation and Refund Policy for Business Customers: We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To return an item, it must be in its original packaging, unused, with tags, and include the receipt or proof of purchase.
6.4) It is important that customers report any shortages or damages in writing within 3 days of receiving their order. The report should include detailed descriptions of the issue. Once we receive the report, we will investigate and, if necessary, arrange for replacement or compensation. If the customer fails to report the issue within this period, they waive any related claims.
6.5) Business Customers are required to be able to accept the Products during Normal Working Hours.
6.6) he risk associated with the Products is transferred to the Customer at the moment of their delivery by the Designated Carrier. If the customer didn’t dispatch the products to the carrier on the given time due to a lack of appropriate instructions, documents, or authorizations, then the risk in the products will pass to the customer from the moment a signed proof of delivery is obtained. In such cases, the Products will be considered delivered and may be stored until delivery, for which the Customer will be liable for all related costs and expenses.
6.7) Title of the Products will not pass on to the Customer until full payment is received.
6.8) If the Customer didn’t accept delivery, the seller may store and insure the Products at the Customer's expense and risk or sell the items at the best price (reasonably obtainable). After deduction of reasonable storage, insurance, and selling costs, the seller can pay the consumer any excess over the price (sale price) or charge the Consumer for any shortfall. Alternatively, the seller may rearrange delivery, for which the Customer may be charged additional delivery costs..
6.9) Upon delivery, the Customer must sign a proof of delivery to acknowledge safe receipt. The Customer is responsible for ensuring that the number of delivered packages corresponds with the stated number on the delivery note. In case of any discrepancy or evident damage to the packaging, the Customer should note it on the proof of delivery without amendment.
Here is a clearer version of the text with corrected spelling, grammar, and punctuation errors.
7.1) Standard Delivery: You will receive a complete delivery within 3 to 4 business days when all the items/products are in stock.
7.2) Same-Day Delivery: You will receive your order for items that are in stock before the close of business on the same day for all orders placed.
7.3) Part Shipping: If you order more than one item, they could be on different lead times. In this case, you can request deliveries, and you will be charged a fee for all the extra item deliveries above the standard.
7.4) Shipping to Various Locations: If you buy centrally and you wish to have different items delivery to various offices, we can do this for you after the relevant security checks are clear and the added costs covered.
We do our best to ensure all the products advertised on our website are available, but we cannot guarantee it. You can find accurate information on product availability on our website. In case your chosen product is unavailable, we will inform you within a reasonable time with expected delivery dates. If it remains unavailable, we will propose an extension or suggest an alternative. Even if a product is indicated as out of stock, there is still a chance that one of our trusted sources might have it in stock. You can contact us via phone or email us at serverstock.co.uk to check.
We offer various payment methods, including credit and debit cards such as Visa, Mastercard, American Express, and Discover, as well as bank transfer websites. We want to assure you that all of our payment methods are secure and safe to use. Our website is fully compliant with relevant standards, including SSL certifications, to ensure that your payment information is protected.
9.2.1 While we consistently endeavor to provide products as advertised, we reserve the right to supply them with minor variations in actual dimensions and specifications, if the manufacturer makes any changes.
9.2.2 If we are unable to supply the products that the customer has ordered, we reserve the right to offer products of superior or equal quality/specification at no additional cost. In such instances, if the consumer chooses not to accept the alternative products offered, they may cancel the item order and request a refund for that order, including shipping charges. This will be the only option available to the customer in such circumstances.
9.2.3 Please ensure that you provide us with the correct email address when placing your order, either through the website, phone, or fax, as we will use it to send you these communications.
10.1) Please note that the trade names and marks, other than those belonging to our company, may not always indicate the actual manufacturer of a product. They might rather indicate the general use systems and machines associated with such products.
10.2) If you are purchasing a component and require a specific brand, we suggest checking the manufacturer's identity for the intended component before placing an order. This step will help ensure that you receive the product you are seeking.
10.3) Please ensure that you provide us with the correct email address when placing your order, either through the website, phone, or fax, as we will use it to send you these communications. Let us know if you have any questions or concerns.
11.1) We are dedicated to providing exceptional products and services to our valued customers. However, we understand that some items may be found to be defective. In those cases, we offer the returns facilities that are defined below:
11.2) We guarantee that all products delivered carry a 12-month manufacturer's warranty unless otherwise stated in the manufacturer's documentation.
11.3) If you purchase products for your business, the following provisions of this clause will apply. Apart from the (express provisions) set out in the Terms and Conditions, all other terms/implied terms or warranties related to the product supply are carefully excluded to the extent permitted by law. Our products/items are not sold or tested as being fit for any software or application or use under specific conditions unless expressly agreed in writing.
11.4) If you're buying services for your business, the following terms apply. The service provider will use their skills and expertise to deliver services to the highest industry standards. However, they cannot be held accountable for any damage caused by anyone other than their engineers or agents. If there is a dispute over the quality of the service, the provider reserves the right to appoint an independent expert to assess the work carried out. Additionally, they cannot be held responsible for any equipment that has been altered or configured by someone else.
11.5)If you have purchased server stock and it is faulty, we offer a no-charge collection, repair, and delivery service, but you need to report the fault within 7 days of delivery. If the product you receive is defective, you must return it within 7 days or within the manufacturer's time limit. Note that some manufacturers require returns within a shorter time frame. We will only accept the return of a defective product if it does not meet the description and is returned to us within 7 days. If you do not return the product within this time period, you will be deemed to have accepted it, and you must promptly check the product upon receipt.
11.6) It is important to note that this warranty is the only warranty with respect to the products. There are no other warranties, including merchantability warranties (implied) and fitness for (any particular) purpose. Furthermore, there are no warranties for performance or production, expendable or wearing parts, or any other product that is not expressly listed here.
If the product you receive is defective, you must return it within 7 days or within the manufacturer's time limit. Note that some manufacturers require returns within a shorter time frame. We will only accept the return of a defective product if it does not meet the description and is returned to us within 7 days. If you do not return the product within this time period, you will be deemed to have accepted it, and you must promptly check the product upon receipt. It is important to note that this warranty is the only warranty with respect to the products. There are no other warranties, including merchantability warranties (implied) and fitness for (any particular) purpose. Furthermore, there are no warranties for performance or production, expendable or wearing parts, or any other product that is not expressly listed here.
We ensure that the products we supply do not pose a threat to health and safety. Please make sure they are used properly for their intended purpose and the customer takes reasonable and normal precautions while using them.
In the event that circumstances beyond its reasonable control and/or Force Majeure prevent it from fulfilling its obligations, despite making reasonable efforts, the company shall not be considered to have breached its contract with the customer.
Although we make every effort to ensure that the prices and descriptions quoted in our catalog and on our website are accurate, mistakes can still happen due to the fast-paced nature of e-commerce. If we discover a manifest error or omission, we reserve the right to cancel the order even if we have already received payment or accepted the order. However, we will be liable to return any money paid by the customer for the order.
Please find the updated version of the text you shared below, which has been made clearer and free of any errors:
15.1) The Customer is required to appoint an Open Online "Administrator" who is named on the Open Online authorization form.
15.2) The Administrator is responsible for using the Open Online on behalf of the Customer.
15.3) The Customer can change the Administrator by either using the online facility or by notifying limited in writing of the new Administrator's identity.
15.4) The Consumer is responsible for ensuring that they meet all requirements (technical) of Open Online access. Limited shall not be liable for any losses resulting from technical incompatibilities or system errors.
15.5) The Customer must ensure that neither their authorized Administrator nor Users share any login details with third parties under any circumstances.
The Administrator has certain obligations that they must fulfill. These include authorizing, approving, and setting access for new and existing users. They are also responsible for removing, deleting, or amending any users who are no longer with the company or who are not able to Open Online in place of the consumer for any reason. It is the Administrator's responsibility to ensure that all customer company details on Open Online are correct, including postal and delivery addresses.
Please make sure to follow the below guidelines while using Open Online:
17.1) Whenever performing any actions using Open Online, you must always act on behalf of the Customer.
17.2) Under no circumstances are you allowed to share any security details, such as usernames and passwords, with third parties.
17.3) If you are no longer representing or employed by the Customer, you are not permitted to use any login information provided to access Open Online.
Open Online login credentials consist of three elements: The Account Number, the User's (unique within the Customer) Username (usually an alphanumeric combination, such as the User's email address), and the User's secret Password (any alphanumeric combination). Using the login information is proof that the Customer consents to orders and information placed on their behalf. The Customer, Administrator, and User are responsible for ensuring that the login information, especially the Password, remains confidential. They should make every reasonable effort to keep the information secure.
You may use this website under these Terms and Conditions for all pages. The license granted to you may be terminated at any time by the website without notice.
All the rights to the content on this website, including those in copyright, are owned, licensed, or controlled for these purposes by the website owner. This includes the website's design, layout, appearance, and graphics. You may not use or reproduce the content in any way except for your own private, non-commercial use. For any other use, you need written permission from the website owner. Do not distribute or copy the content on this website for commercial purposes without the owner's prior written consent. This includes sharing the material with third parties, reproducing, transmitting, or storing it in any other website or electronic retrieval system.
Please note that the information provided on this website is subject to change without notice and is given in good faith. However, except for the extent expressly provided in the Terms and Conditions, if applicable, we cannot be held responsible for any inaccuracies and do not make any representation or give (any warranty) as per its accuracy.
We accept no responsibility or liability for any content found on websites that are not under our strict control (i.e. of other websites). Please note that any link to another website should not be considered or interpreted as an endorsement of that website unless explicitly stated.
Please note the following important information:
23.1) Except as expressly provided in the Terms and Conditions, if applicable, there is no warranty or representation whatsoever regarding the website.
23.2) We cannot guarantee that this website will be compatible with all platform, hardware and software used by visitors.
The following terms and conditions apply to your use of this website:
24.1) The content of this website is subject to change.
24.2) We may change the content of this website at any time without notice.
24.3) We may also update these terms and conditions from time to time by posting the revised version on this website. In case of any substantial changes, we will make reasonable efforts to inform visitors. You are advised to check these terms and conditions regularly.
The website and its access may contain errors, viruses, bugs, and other malicious code.
26.1) You have agreed to follow certain rules while using the website. These rules are important to ensure that the website is secure, safe, and user-friendly for everyone.
26.2) o You must not disrupt the security of the website or abuse any of the services, resources, accounts, servers, or networks that are connected to or accessible through the website. You must also not interfere with the ability of other users to benefit from the website or its affiliated or linked websites. Additionally, you must not send unsolicited mass emails or upload any defamatory, obscene, or unlawful content to the website that may infringe upon any third-party rights or cause offense.
26.3) If you breach any of these obligations mentioned in this clause, you will be held accountable. You must indemnify and hold harmless for any breach by you of these obligations.
26.4)As an account holder, you will be given a username and password to be able to open your account information on the website. You must not share or disclose your username and password with anyone else.
26.5) You must not use the username or password of any other account, and you must not allow any other account to use your password at any time. If someone suspects that the security of your username and password has been breached, you must notify us immediately by telephoning the IT Manager or emailing us.
We reserve the right to fulfill our obligations and exercise our rights under the contract by ourselves or through any other member of our group of companies, at our discretion. However, we will still be held accountable for the actions or inactions of any other member of our group of companies.
28.1) We shall not be held liable for any loss of business, actions, costs, claims, consequential damages, due to any direct or indirect claims made against us or our customers resulting from any kind repair we perform.
28.2) We operate on a 'No Fix/No Fee' basis. If we are unable to repair the products, we will not charge the customer (excluding shipping costs). However, a test report may be charged if requested.
28.3) We assure our customers that we will use all reasonable efforts to service or repair the products and/or remedy any faults on the product as reported by the customer.
28.4) In cases where a customer has multiple units whose status they are not sure of, we offer a test service that does not include any repairs. Once the test reports are available, customers can then request a quote for the repairs.
28.5) We will quote the cost of the repair with the information available to us at the time of the requested quote. If, upon inspection of the product, it is not possible to repair it for the agreed price, an "uplift" of the repair price may be required to continue. If the customer declines the uplift, the unit will be returned as "Beyond Economical Repair" at no cost to the customer (excluding shipping costs). Customers can request a copy of the test results, which can be charged at the rate (test rate) rather than the rate (repair rate).
28.6) We reserve the right to declare products as "Beyond Repair."
28.7) Any repair is subject to the availability of necessary parts.
28.8) If products have to be held while waiting for parts or for any other reason, we will notify the customer as soon as possible. We shall not be held liable for any delays.
28.9) During the inspection stage, if the cost (of any part) required to complete an item repair exceeds the repair price, this cost may be passed on to the customer in the form of an "uplift" on the repair price. In such cases, we will not order the parts until we receive confirmation from the customer agreeing to the uplifted repair price. If the customer declines the uplift, the products will be returned as "Beyond Economical Repair" at no cost to the customer (excluding shipping costs). Customers can request a copy of the test results, which will be charged at the test rate rather than the repair rate.
28.10) Please take note of the following terms and conditions:
28.11) When repairing or providing other services on Products, we may use new or reconditioned parts and components. Rest assured that the reconditioned parts will meet the same factory specifications as new parts and will be their functional equivalent.
28.12) Before shipping the product to us, the Customer is responsible for removing or making a backup of any data/configuration stored on the Products.
28.13) As part of the normal repair process, we will delete all data/configuration from the Products.
28.14) Please be advised that we are not responsible or liable in any way, including consequential damages, for any data stored on the Products that is lost, deleted, or otherwise inaccessible.
28.15) We do not warrant that the Products are upgraded to the "latest" software version due to copyright and licensing issues.
28.16) If there is a licensing cost associated with upgrading or downgrading Products due to HDD/software incompatibilities, we will contact the Customer for approval.
28.17) It is the Customer’s responsibility to ensure that all Products are sent complete with any external or internal memory. If items/products are found to be incomplete, the Products will be tested with "reference" parts, which will then be removed prior to shipment back to the Customer.
28.18) Please note that the warranty will not cover Products found to be faulty due to previous missing memory/flash/flash cards.
28.19) Software issues are not covered under warranty and will be charged at full repair price.
28.20) To make a warranty claim, customers must submit a written report within the specified period.
28.21) To make a warranty claim, the Customer should report it in writing within this period, quoting the serial number, using our standard RMA procedure.
Please keep in mind the following points regarding the repair of your products:
28.22) It is essential that your insurance covers the transportation of your products from your premises to our repair facility and back. We will notify you within 48 hours of any damage to your products that occur during transportation.
28.23) If, during the inspection, your products are found to have no fault, we will send you a courtesy communication informing you that no fault can be found and requesting further information if necessary.
29.1) These Terms and Conditions do not affect your statutory rights as a consumer.
29.2) Any waiver of a breach of this Agreement must be in writing. These Terms and Conditions state the entire agreement between the parties and supersede any earlier oral or written communications regarding the subject matter.
29.3) These Terms and Conditions take precedence over any additional terms on any delivery/Purchase Order, confirmation, sales acknowledgment, or any other documents issued by the (either) party.
29.4) Any changes to this Agreement must be in writing/signed by an authorized official.
29.5) The headings are provided for convenience only and do not impact the interpretation of this Agreement.
29.6) Any notices under this Agreement must be in writing and can be sent by first class pre-paid post, fax, or email to the party's last notified address, fax number, or email address.
For any further questions or queries, please contact us via phone or email.